ACPG committed to providing our customers with efficient and responsive claims management services. Through our prominent claim handling, we are able to act swiftly and efficiently, minimizing disruption and inconvenience to your business.
Reporting A Claim
IN THE EVENT OF ANY OCCURRENCE WHICH MIGHT GIVE RISE TO A CLAIM UNDER THE POLICY, THE INSURED SHALL:
Immediately notify the ACPG / Insurers by telephone (03-9286 3323) as well as in writing (enquiry@acpgconsultant.com), giving an indication as to the nature and extent of loss or damage.
Notify the police immediately (within 24 hours).
Take all steps within power to minimize the extend of the loss or damage, and to take all practical/reasonable steps to recover the property lost.
Co-operate with the adjusters when called upon.
Do Not admit liability to Third Party.
NON-MOTOR CLAIMS SUPPORTING DOCUMENTS
A. WORKMEN’S COMPENSATION
Medical chits certifying the period of disability or Form L90.
Medical Report if the period of disability exceeds 14 days.
Labour Assessment if the accident is reported to the Commissioner for Labour.
Form G, H or P wherever applicable (form Commissioner for Labour).
Wage record of the injured workman for the last six months or it is not available, wage record of another employee of similar occupation for the past six months.
Where claims involving serious or fatal injuries to employee/s or where is suggestion of potential common law liability, there may be a need on our part to appoint adjusters to investigate the accident and witnesses’ statement wherever possible are required.
Police report sketch plans and photographs, if involving vehicular accident.
Post Mortem and death certificate if it is fatal case.
Completed Claim Form.
B. PERSONAL ACCIDENT
Police Report if involving a vehicle accident.
Medical or Specialist Report wherever applicable.
(No medical report is required for PA claims less than RM250 and Sinseh Treatment)
Original Official Receipt for medical expenses.
Photocopy of Identity Card (Both sides).
If fatal cases, Post Mortem and Death Certificate.
Letters of Administration (for individual person if there is no nomination).
For serious injury or fatal cases, adjuster.
Driving licence if the injured person is driving the vehicle.
Completed Claim Form.
C. HOSPITAL AND SURGICAL INSURANCE
Medical Report
Bills / Invoices
Official Receipt
Other supporting documents
Police Report (For road accident)
Completed Claim Form
D. FIRE / HOUSEOWNERS / HOUSEHOLDERS CLAIMS
Police report
Fire Brigade Report
Chemist Report (government) (if available)
Sales / Purchase Invoices
Stock Records
Balance Sheet & Profit & Loss Account
Quotation for repairs / replacement
Photographs of damages sustained
Photocopies of all licensed for business operations
Audited accounts / Personal income-tax in respect of the business for the past 3 year.
Completed Claim Form
E. MONEY / BURGLARY CLAIMS
Police Report.
Receipts / Collection Records.
Petty Cash records, receipt, collection record (if cash is covered under the policy).
Cash Book / Ledger / Journal.
Banking Slips.
Other relevant documents.
Photographs of premises where entry is gained into.
Repair / Replacement bills for damages to premises, if covered.
Purchase Invoices.
Stock Cards (for stock claim).
Completed Claim Form.
F. ALL RISKS / ENGINEERING CLAIMS
Police Report, if any.
Purchase Invoices.
Quotation for repairs / replacement where applicable photographs depicting damages.
Completed Claim Form.
G. GOOD IN TRANSIT CLAIM
Police report lodged by driver / attendant.
Delivery Order / Receipt
Suppliers’ Invoices
Packing Lists
Repair / Replacement Bills
Copy of the contract of Agreement
Copy of Road-Tax Disc, Registration Card, Identification Card, Driving Licence
Completed Claim Form
H. GOLFER’S CLAIM
Photograph of damaged club / clubs
Purchase Invoice / Repair Bill
Club Membership Card
For Hole-in-one Claim (i.e: Score Card, Letter from Golf Club confirming the same, Entertainment Expenses (original copy)
Completed Claim Form
I. MACHINERY & EQUIPMENT ALL RISKS CLAIMS
Police report, if any
Purchase Invoices
Quotation for repairs / replacements
Photographs of damage
Completed Claim Form
J. PUBLIC LIABILITY CLAIM
Contract of Agreement between Insured.
Police report lodged by insured / claimant.
Internal report following the discover of the loss.
Photograph surrounding the vicinity & loss.
Completed Claim Form.
K. FIDELITY GUARANTEE CLAIM
Police Report.
Copy of Identity Card of Defaulter.
Copies of letter of Appointment and termination of Defaulter.
Salary / Bonus due to the Defaulter.
Proof of money / stock defaulted.
Name & address of guarantor/s, if any.
The defalcator’s EPF No.
Internal Report stating the following:-
(a) The circumstances leading to the discovery and the follow-up investigation action taken with the parties involved.
Completed Claim Form.
L. MARINE CLAIM
Marine Cargo
Original Marine Policy or Certificate of Insurance. (If not available. Letter of Indemnity).
Original Bill of Lading or Airway Bill (With reserve side) and / or other contract of carriage. (If not available. Letter of Indemnity).
Lorry Delivery Note / Consignment Note.
Supplier’s Invoice.
Survey Report or other documentary evidence to show extent of loss of damage.
Copies of correspondence exchange with the Carrier, Port Authority and Forwarding Agents regarding their liability for the loss / damage together with their reply.
Claim Bill.
Completed Claim Form.
Marine Hull
Class Certificate
Ship’s License
Safety Equipment Certificate
Loadline Certificate
Certificate of Competency of Master
Repair / Salvage Bills
Completed Claim Form
ADDITIONAL DOCUMENTS (Depending on the type of loss)
Non-Delivery of Short landed Certificate.
Inward Survey (landing account).
Outward Survey.
Copy of custom declaration.
Packing List.
Repair / Replacement bills.
Chemist’s or Laboratory Analysis Report.
Weight Notes / tally sheets at loading port and final destination.
Stowage Plan.
Copy of Master’s Sea Protest.
Certified copy of the ship’s log book.
MOTOR CLAIMS SUPPORTING DOCUMENTS
OWN DAMAGE / THEFT / TOTAL LOSS / CONSTRUCTIVE TOTAL LOSS
Claim Form
Statement of Accident – only use for motor cycle theft.
- Insured
- Driver
Registration Card
Police Report
Insured’s I/C & Driving Licence
Driver’s I/C & Driving Licence
Road Tax Disc
Policy Schedule
Proposal Form
Workshop Estimate
Commercial Vehicle Transport Permit
Hire Purchase Agreement
Original Photographs
Register Bill
Other Bills
WINDSCREEN
Claim Form
Registration Card
Insured’s I/C & Driving Licence
Driver’s I/C & Driving Licence
Policy Schedule
Proposal Form
Original Photographs
Repair Bill
THIRD PARTY PROPERTY DAMAGE (TPPD) / BODILY INJURY (TPBI)
Claim Form
Police Report
Insured’s I/C & Driving Licence
Driver’s I/C & Driving Licence
Registration Card
Road Tax Disc
Policy Schedule
Proposal Form
Commercial Vehicle Transport Permit
Compound Notice
Submit any T/P Claimant Letters, Notices or Summons immediately.
ACPG MANAGEMENT SDN BHD
We (ACPG), provided all classes of insurance services more than 23 years in Malaysia (since year 1989).
We (ACPG) One of The Largest General Insurance (Individual & Commercial Insurance) Solution Service Provider in Malaysia.
Any enquiry, email to enquiry@acpgconsultant.com or Call our Careline : +603-9286 3323.
For ACPG Corporate Video posted on YouTube
at http://youtu.be/hwWKPU003gE for Malaysia Commercial Insurance (Business Insurance) and
at http://youtu.be/0hN64xcYgrI for Malaysia Individual Insurance (Personal Insurance). 
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